Complementary ticket
13 September 2012
British American Tobacco does not mandate its travel policy, but combines the strengths of a purchaser with a travel specialist to convince employees to book cheaper flights
Deciding who is the right person to see through an organisation’s travel deals is never easy. British American Tobacco believes the solution is teamwork. The company employs a travel purchaser and a travel operations manager, and the two ensure continuity of supplier relations by working closely in a formalised relationship.
The company follows the mantra that...