Resource Deployment Manager - UK&I Resourcing - PAS - 12 month FTC - L

City of London
09 Jan 2019
21 Jan 2019
Job Function
Recruitment Consultant
Contract Type
Full Time
In this pivotal role, you will be part of UK&I Resource Management which is recognised as an integral enabler to the growth of business.

The Opportunity:

The Resource Deployment Manager is a key member of the Service Line (SL) Resource Deployment team and wider UK&I Resource Deployment network.
The role is responsible for the Mobility Sub Service Line (SSL) within People Advisory Services (PAS).
Based in London but has oversight of circa 330 client handling staff across the UK. Travel to the Regions will be required on an adhoc basis.
The role encompasses the following:
  • Manage optimal demand and supply management for resourcing projects and advise on the appropriate commercial drivers for SSL engagements
  • Manage demand fulfilment in line with utilisation, chargeable hours, margin, revenue, client quality and employee engagement targets for SSL/SL team
  • Use knowledge of the SL, clients and people's capabilities to proactively advise Engagement Leads and Partners on resourcing solutions
  • Monitor Resource Deployment team's performance against SLAs and identify opportunities to enhance performance and address any areas
Reporting line to the SL Resource Deployment Lead.

Direct line management of two Resource Deployment Consultants.

Your Key Responsibilities:

Drive and Manage Resourcing Performance:
  • Responsible for overseeing resource deployment of SSL teams
  • Manage senior client portfolios or more complex SSL business areas
  • Key member of the SSL Operational Management team, contributing to weekly/monthly meetings focused on resourcing performance and owns actions to improve results
  • Proactive liaison with SSL Engagement Partners, Directors and Managers to understand client requirements and the wider needs of the business to facilitate effective resourcing decisions
  • Deal with escalated resourcing issues and make decisions on conflicting demands, liaising with other members of the Resourcing team as required
  • Understand the skill sets and proactively deploy individuals to areas where optimal utilisation can be achieved
  • Provides SSL insights to SL Resource Deployment Lead on business performance and discuss trends, interventions and actions to improve results being led by Resource Deployment Manager
  • Feed insight to the SL Resource Deployment Lead to understand the future workforce landscape of the SL and ensure the Resource Deployment team is equipped to respond to the changing needs of the business
  • Manage annual productivity targets with SSL teams to drive performance
  • Work with SL Resource Deployment Lead (and SSL Operations where relevant) to input on SSL budgets to capture accurate headcount and chargeability phasing and flagging any concern areas before finalisation on these metrics
  • Proactively monitor SSL pipeline with local stakeholders
  • Support and implement continual improvement of resource deployment processes
  • Support and implement best practice approaches across the Resource Deployment team

Create an Exceptional Team:
  • Lead and participate in Resourcing function team meetings, performance development requirements and training to develop the function
  • Involved in both SL and UK&I Recruitment of all Resource Deployment roles
  • Lead on cross SL Resource initiatives
Skills and Attributes for Success:
  • Ability to use business information to anticipate and execute interventions to improve performance across the team
  • Ability to think quickly, work under pressure to meet competing demands
  • Confident and resilient to deal with challenges from people within the business
  • Proven experience overseeing a team or area with management responsibilities
  • Strong stakeholder management capability to effectively influence Engagement Partners, Directors and Managers on resource solutions
  • Business acumen to challenge the commercial drivers of resourcing decisions and demonstrate wider cross service line perspective to deliver results

To qualify for the role you must have:
  • The ideal candidate should have experience in commercial resourcing, recruitment or operations environment that can demonstrate adaptability to the role
Ideally, you'll also have:
  • Professional services experience
What we look for:

You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.

We are looking for a driven, organised, conscientious and analytical individual with proven leadership skills working with demanding and senior stakeholders.

What working at EY offers:
We offer a competitive remun eration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
  • Support and coaching from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY:

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.