Fixing the maintenance deal
13 September 2012
In the third part of our series, Ray Murphy explains how you can get the best out of support agreements
Like most other assets in an organisation, software needs to be maintained and kept up to date if it is to be useful to the business. Unlike tangible assets, which need repairing or even replacing over time, software is unusual in that it does not physically deteriorate. However, it will need updating in line with changing business needs, to implement government or...