Change in the postal order

As director of purchasing at the Post Office, Alan Jackson has worked to transform a bureaucratic, mechanistic function into today’s professional operation. He tells Cathy Hayward how it happened and about making the jump from manufacturing to services

Few purchasers can boast a 30-year purchasing career, an annual £1.2 billion budget, control of 235 purchasing staff and a view, albeit distant, over the Cotswolds from their office. But Alan Jackson says that as director of purchasing at the Post Office, he has one of the top five purchasing jobs in the country. And he thrives on it.

“Purchasing is about...

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