Customer services_2
13 September 2012
The days of the overseas call centre seem numbered as more firms seek to improve service by bringing operations home. But there is a skills gap
Customers and call centres alike are calling for better value and customer service. In a bid to improve customer service, companies are relocating operations from abroad, while UK call centres themselves are seeking to source candidates directly and when they do call upon agency help expect someone who is a perfect match .
But building talent pipelines remains a...
